(1) This policy provides an effective University-wide framework for governance and management of matters related to web delivery of information and services at Western Sydney University.
(2) The policy is applicable to anyone intending to publish a web page, website or web application, as well as other web initiatives that involve proposed or actual use of University resources, whether by the University directly or by external organisations.
(3) For the purpose of this policy:
(4) The University recognises Western-Web's essential role in enabling the University to fulfil its mission and achieve its goals.
(5) The University is committed to making Western-Web accessible for all users, including users with disabilities.
(6) Appropriate use of Western-Web in promoting the University's purpose and in supporting its learning and teaching, research and engagement activities is actively supported and encouraged. In each of these endeavours, the University is committed to providing a web user experience that reflects our values and strategic priorities in accordance with the Western-Web standards.
(7) The University is committed to a program of continuous improvement for Western-Web and will provide regular opportunities for internal and external stakeholders to contribute to and provide feedback on its performance.
(8) The Web Steering Committee is the peak web governance body of the University.
(9) Chaired by the Vice-President, People and Advancement its role is to:
(10) The Director, Design, Content and Corporate Communication, provides strategic support to the Web Steering Committee and is the contact for Web Steering Committee enquiries.
(11) For matters related to this policy, the Web Steering Committee is the primary and official forum for consultation and communication with the University's stakeholders.
(12) Membership of the Web Steering Committee is by written invitation from the Chair of the Web Steering Committee.
(13) The Web Services Unit (Web Services Unit), a unit within the Office of Marketing and Communication, is the University's principal contact in relation to web matters, including those involving external organisations as clients, partners or suppliers.
(14) Web Services Unit's responsibilities include, but are not limited to, matters related to content, functionality, usability, accessibility and the representation of the University on the web.
(15) In consultation with key stakeholders, the Web Services Unit develops and manages University-wide strategies and processes to enable the University to achieve its goals in the web environment.
(16) Content Authors and Subsite Managers must follow and apply the conventions of the Web Style Guide.
(17) Content Authors are responsible for uploading web content to their allocated web pages.
(18) Content Authors and Subsite Managers have a responsibility to ensure that their information is accurate and timely, or to remove it from Western-Web if it becomes out-of-date or misleading.
(19) Subsite Managers are responsible for approving the publication of content on the University website for their specified area, and ensuring the information is accurate, relevant and consistent with the University's Web Policy.
(20) Subsite Managers must be a senior staff member or their delegate, reporting directly to a senior staff member for the purposes of website management. External people may create or coordinate University web pages, provided that a designated staff member accepts ultimate responsibility for the information published.
(21) Subsite Managers may not necessarily create the web pages, but they should have a clear idea of the objective of their web presence and the University's Web Policy framework in order to provide leadership for their site.
(22) Subsite Managers are responsible for ensuring that duplication of information on the University website is eliminated. Subsite Managers should ensure that pages under their control do not duplicate information available on Western-Web.
(23) Subsite Managers are responsible for ensuring web pages are maintained in their sites, for example, coordinating the work of the content authors and periodically reviewing the pages in their specified areas.
(24) Subsite Managers will also typically:
(25) The Web Services Unit, Web Coordinators, Subsite Managers, Content Authors and all others who contribute to Western-Web have an essential role to play in ensuring their contribution meets the requirements specified in this policy and its associated procedures and guidelines.
(27) The University is obliged to comply with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 with the aim to meet level AA requirements. All new websites should meet level AA compliance prior to publication and existing sites should work towards AA compliance. The Web Services Unit will continue to ensure web standards guide the development of Western-Web.
(28) Obsolete or inaccurate information damages the reputation of the University. Content should be reviewed regularly and removed if out of date.
(29) Content on Western-Web must be specific to the official work of the University and not expose the University to risk in relation to its reputation, the conduct of its business, or its legal or ethical obligations.
(30) Western-Web must not:
(31) Promotional space on the University home page must only be used to enhance the brand reputation of the University, or to drive student recruitment. Publishing of any promotional banners or buttons that do not clearly fulfil these requirements will be at the discretion of the Director, Design, Content and Corporate Communication.
(32) Friendly URLs are to be used in place of actual web addresses for commonly referenced content in print publications or promotional material. An example of a friendly URL would be "http://www.westernsydney.edu.au/campuses" for references to the Campuses page.
(33) A list of friendly URLs can be accessed here.
(34) Requests for allocation or changes of friendly URLs are to be submitted to the Web Services Unit.
(35) Team Leader, Web Services Unit, reviews and approves and/or makes recommendations to the Director, Design, Content and Corporate Communication, on the suitability and nature of links to non-Western Sydney University websites ('outbound links') for initial or continued publication as part of Western-Web.
(36) Acknowledgement of sponsors on Western-Web is permitted where the sponsorship is directly related to the other content on the page on which it appears, for example, the inclusion of links to the websites of organisations sponsoring conferences or projects is permitted.
(37) Web pages may contain an acknowledgement of sponsors of University supported projects, provided that the appearance of the acknowledgement is in keeping with the University's web page design guidelines. Other forms of advertising on Western-Web are not permitted.
(38) Notwithstanding the above, mentioning of a sponsors' name is not permitted on the main entry-points to the site (e.g. the University's home page).
(39) Sponsor's name or company logo should not exceed the dimensions of the University logo published on Western-Web. If this is not possible, please contact the Web Services Unit for advice.
(40) Advertising for the purposes of commercial gain (e.g. revenue-raising) is not permitted on Western-Web.
(41) All web pages containing potentially promotional reference to external organisations or individuals should be referred to the Director, Design, Content and Corporate Communication for approval.
(42) Mention of particular software that was used to create a web page is not appropriate.
(43) All requests for Micro-Sites are to be submitted to the Web Services Unit and require the approval of the Director, Design, Content and Corporate Communication or delegate.
(44) Business Cases supporting a Micro-Site must be lodged to the Director, Design, Content and Corporate Communication or delegate, at least 90 days before the proposed launch date.
(45) Guidelines for applications can be found here.
(46) Approval of the Micro-Site Business Case is by the Director, Design, Content and Corporate Communication or delegate.
(47) The final sign off for the launch of a Micro-Site is by the Director, Design, Content and Corporate Communication or delegate.
(48) Micro-Sites are to be reviewed on a yearly basis.
(49) Micro-Sites which contain out-of-date or misleading content are to be decommissioned with the approval of the Director, Design, Content and Corporate Communication.
(50) Information Technology and Digital Services (ITDS) is responsible for authorising domain name registrations and renewals. Requests for domain names must be logged via the ITDS Service Desk at firstname.lastname@example.org.
(51) As a member of Australia's Academic and Research Network, the University is bound to comply with the AARNET Access Policy which includes conditions that impact the University's responsibilities in relation to web management.
(52) The University may provide web hosting for external organisations where an official relationship exists between the parties and where hosting provides a benefit in relation to the mission and goals of the University.
(53) Websites that have potential to present a risk in relation to Western-Web are not permitted.
(54) The nature of the information published must be consistent with the University's Web Policy and relate to the mission and goals of the University and meet the following criteria:
(55) For consideration of web hosting, the chief executive (or equivalent) of the external organisation must lodge an application to the Director, Design, Content and Corporate Communication or delegate at least 90 days before the intended launch date of the website with final approval by the Director, Design, Content and Corporate Communication or delegate.
(56) The application process is outlined here.
(57) The decision of the Director, Design, Content and Corporate Communication or delegate is final.
(58) Where approved, a Service Level Agreement between the Vice-President, People and Advancement and the chief executive (or equivalent) of the external organisation must be signed at least 60 days before the intended launch date of the website.
(59) Hosting arrangements and corresponding Service Level Agreements are subject to annual review.
(60) Where an external organisation intends to replace a website that is currently hosted by the University, a new proposal must be submitted and, where approved, a new service level agreement entered into. Proposals for replacement sites are assessed and processed under the same conditions and arrangements as new websites.
(61) All University videos must adhere to the Digital Production Standards.
(62) All official use of social media at the University must follow the University Social Media Guidelines.
(63) It may be determined that an exemption be granted to accommodate extenuating circumstances under this policy. Should an exemption be required, a business case providing grounds to support such an exemption must be submitted to the Director, Design, Content and Corporate Communication for consideration in consultation with key stakeholders, as appropriate.
(64) If not approved, there is a right of appeal to the Chair of the Web Steering Committee.
(65) The decision of the Chair of the Web Steering Committee in such matters is final.